Terms & Conditions
Welcome to Delilah’s Dream. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.
Orders & Payments
All orders are subject to product availability. Once your order has been placed, you will receive an order confirmation. Payment must be made in full at the time of purchase. Payments are processed securely through our payment provider, and we do not have access to or store your full payment card details.
Products & Availability
We take care to ensure that product descriptions, photographs, colours and sizing information are as accurate as possible. However, slight variations may occur due to photography, lighting or differences between screens. We reserve the right to update product information and availability when necessary.
Pricing
All prices are displayed in GBP (£).
Prices may change from time to time. Any price changes will not affect orders that have already been confirmed. If an obvious pricing error occurs on the website, we reserve the right to correct the error and contact you regarding your order.
Shipping & Delivery
Orders will be processed and dispatched as soon as reasonably possible.
Delivery times may vary depending on the delivery service selected and circumstances outside our control. Once an order has been passed to the delivery provider, delays caused by the courier may be outside our control. Please refer to our Shipping & Delivery page for further information.
Returns & Refunds
We want you to be happy with your purchase. If you wish to return an item, please refer to our Returns & Refunds policy for information about eligibility and the returns process. Items must be returned in their original condition and, where applicable, with tags attached. Nothing in these terms affects your statutory rights as a consumer.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us as soon as possible with details of the issue and photographs where appropriate, so that we can assist you.
Website Content
All content on the Delilah’s Dream website, including photographs, product descriptions, text, logos and designs, is provided for use on this website and may not be copied, reproduced or used without permission.
Website Use
We reserve the right to update, amend or temporarily suspend parts of the website where necessary. We cannot guarantee that the website will always be available or completely free from errors.
Liability
We will not be responsible for losses that are not reasonably foreseeable or for circumstances outside our reasonable control. Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded under UK law.
Privacy
Any personal information provided when using our website or placing an order will be handled in accordance with our Privacy Policy and applicable data protection legislation.
Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be displayed on this website.
Contact Us
If you have any questions regarding these Terms & Conditions, your order or our policies, please contact Delilah’s Dream using the contact details provided on our website.